Your satisfaction is our #1 priority
At JustAnswer we take pride in delighting our customers.
If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.
Top FAQs
Explore the most relevant frequently asked questions for your situation.
You will be charged a small trial fee to post a question. Any additional costs will be shown on the page where you enter your credit card information.
If you already posted a question, you can review additional charges and billing history on the Order History page.
What can I do if I'm unhappy with the answer I receive?
We’re sorry the answer you received wasn’t satisfactory. We’ll do everything we can to get you the answer you need.
You can request a new Expert at no additional cost. You can find the link to Request a new Expert at the bottom of your question and it will be made available to other Experts.
JustAnswer offers a 7-day trial so you can enjoy all the benefits of a membership plan. At the end of the trial, your membership will automatically continue on a pay-by-month plan so you don’t experience any interruption to your service.
Our average response time is 6 minutes. Most questions are answered within 30 minutes but may take as long as 24 hours during busy times.
We'll notify you via email, text (if you've opted in) and on the website when you have an answer.
What's included in the membership?
For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other Experts. All plans include a trial period so you can use the membership before your first billing period. Save time and money every month with:
- Free questions and answers
- 24/7 peace of mind from real doctors, lawyers, mechanics, vets and hundreds of more Experts
- Exclusive members-only iPhone iOs and Android app
- 2 free phone calls (only available on the iOs app)
- Access to our Library of Expert Answers
We're sorry you want to cancel your trial. To cancel your trial:
Select the Cancel membership button on the Membership panel in My Account.
Remember, you can always get a second opinion or a new answer from a different Expert.
How can I cancel my membership?
We're sorry you want to cancel your membership. To cancel your membership:
Select the Cancel membership button on the Membership panel in My Account.
Remember, you can always get a second opinion or a new answer from a different Expert.
Log in then go to My Account at the top of the page then Edit Settings. Click on Change Password. You'll be asked to enter your current password and your new password twice. Don't forget to Save Password to save the changes.
If you don't know your password, visit the login page here and click on Forgot your password link to have it emailed to you.
