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We're sorry you want to cancel your membership. To cancel your membership:

Select the Cancel membership button on the Membership panel in My Account.

Remember, you can always get a second opinion or a new answer from a different Expert.

To check your membership status:

1. Click My Account at the top of the page.
2. Click Membership on the left panel to view your membership status.

There are several reasons why you might be asked to pay for your question, although you are enrolled in a membership. Some of the reasons include but are not limited to:

• You are not logged into your account. Please log in and try posting your questions again.
• The Expert offered you an Additional Service such as a phone call, secure remote assistance, and document preparation.
• Your payment failed. Update your payment information here.
• You are not enrolled in a membership. 

If you need further assistance with your membership, contact Customer Care.

For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other Experts. All plans include a trial period so you can use the membership before your first billing period. Save time and money every month with: 

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JustAnswer is a membership service that will automatically charge your membership fee monthly. You’ll first be charged when your 7-day trial ends, then once every 30 days, though it may take a few days for the charge to post to your account.

JustAnswer will charge £5 when you post your initial question. If you've enrolled in the membership, you will be charged the membership fee at the end of the trial period.